Global Capability Centres (GCCs) are undergoing a remarkable transformation, shifting from mere cost centres to pivotal value hubs that facilitate strategic business achievements.
These centres possess a unique advantage as they align closely with global business goals. Functioning as extensions of multinational corporations (MNCs), they can concentrate on high-value tasks such as product engineering and strategic decision-making.
Cities in South India, recognized for their robust IT ecosystem in software development and engineering, are at the forefront of this evolution. Bengaluru stands out as the leading hub for GCCs in South India, while Hyderabad and Chennai are rapidly expanding, emerging as centres of innovation.
These cities thrive in sectors such as software development, engineering, and advanced areas like artificial intelligence (AI) and machine learning (ML). By adopting emerging technologies, these GCCs enhance their capabilities to navigate global disruptions, maintain a competitive edge, and foster innovation in the fast-paced global business landscape across various industries including healthcare, finance, and manufacturing.
5 Key Drivers for GCC Growth
1. Talent Pool
South India’s educational landscape significantly contributes to its technological supremacy.
With numerous engineering colleges, the region produces a vast workforce of IT professionals each year. As the demand for skilled talent increases, Tier 2 cities like Coimbatore, Trichy, Visakhapatnam, and Mysuru are becoming increasingly appealing, with local institutions cultivating highly skilled workers in IT, engineering, and data sciences.
A core factor propelling GCC growth in India is the extensive talent pool of professionals equipped with strong education and a culture steeped in resilience and adaptability.
Furthermore, GCCs are investing in upskilling initiatives to address skill gaps in emerging fields like data science, cloud computing, and AI. Many GCCs are forming collaborations with educational institutions to further enhance the talent pipeline.
2. World-Class Physical Infrastructure
The South Indian states, including Karnataka, Tamil Nadu, and Telangana, have emerged as leading technology hubs thanks to proactive governmental policies and firm backing for innovation.
Driven by both private sector initiatives and government support, these cities boast well-developed roads, robust telecommunications networks, and dependable power supplies that bolster operational efficiency. Contemporary office spaces, tech parks, and hotels foster a conducive business environment, facilitating smooth connectivity and operational stability.
3. Government Support
Initiatives such as Digital India and the establishment of Special Economic Zones (SEZs) have cultivated a business-friendly landscape. Streamlined regulations, simplified processes, and favorable visa policies ease the way for firms to establish and expand their operations.
Additionally, state governments have prioritized skill development through public-private partnerships, ensuring the workforce remains competitive and prepared for the future. Initiatives like Telangana’s ‘TASK’ (Telangana Academy for Skill and Knowledge) and Tamil Nadu’s e-Governance programs exemplify efforts to bridge the divide between academic offerings and industry demands.
Furthermore, Bengaluru, often referred to as the ‘Silicon Valley of India,’ has substantially benefited from Karnataka’s initiatives promoting innovation and entrepreneurship.
4. Startup Innovation Ecosystem
The vibrant and dynamic startup ecosystem in South India affords GCCs access to new technologies, fresh talent, and collaborative opportunities. This synergy enables GCCs to explore new markets and create cutting-edge solutions.
5. Redefined Work Culture
Unlike traditional IT firms that typically prioritize output over innovation, GCCs in South India place a premium on creativity, innovation, and generating value. Moreover, GCCs are evolving by transitioning towards more complex and higher-value work, resulting in a heightened demand for diverse skill sets.
To attract the right talent, companies are investing in enhancing employee experiences through skill development, fostering positive workplace culture, improving career pathways, offering competitive remuneration, flexible work options, and an enticing overall employee value proposition.
In addition, these organizations have demonstrated sustained success attributed to their diversity initiatives. Inclusive hiring practices, employee resource groups, initiatives empowering women, and a focus on diversity and inclusion (D&I) foster an innovative environment through varied perspectives.
Conclusion
The GCCs in South India have cultivated a rich environment ripe for innovation, adaptation, and excellence in a rapidly changing business landscape.
As these centers evolve into strategic hubs that drive innovation and influence business outcomes, they also position South India as a significant player in the Indian economy.
The author is Navaneet Mishra, Senior Vice President and Head of Hexagon R&D India.
Disclaimer: The perspectives articulated herein are solely those of the author, and ETCIO does not necessarily endorse them. ETCIO holds no responsibility for any harm caused to any person or organization, directly or indirectly.
